Our Return Policy
Please read all our rules about Returns before you place an order!
If you have any questions or concerns please call us at 802-583-2726 or send an email by
clicking the "Contact Us" button above.
HouseNeeds values our relationship with you and offers a return policy for most products
that are purchased directly from us. Under this policy, you may return to HouseNeeds, within 30
days, products that you purchased directly from us for a full refund of the purchase price paid, less
shipping and handling and applicable restocking fees. Unless the product is defective or the return
is a direct result of a Houseneeds error, a restocking fee of 20% will be charged. The following
items are exceptions because of the significant amount of additional work required:
- Any product that is shipped via Overland Truck - a 25% restocking charge applies.
- All Gas/Propane/Electric or Oil Boilers and Accessories - a 25% restocking charge applies.
- Monitor, Rinnai, Empire Heaters and Accessories - a 25% restocking charge applies.
- Myson Radiators - a 25% restocking charge applies.
- Toyotomi Oil Water Heaters - a 25% restocking charge applies.
- Stiebel Eltron - Solar Panels and Indirect Storage Tanks - a 25% restocking charge applies.
- All Bosch, Ariston and Powerstar Water Heater Parts are NON-RETURNABLE.
- Ship back all products you are seeking to return to Houseneeds. At Houseneed's discretion,
credit for partial returns may be less than invoice or individual component prices due to bundled or
promotional pricing and any unadvertised discounts or concessions.
- Return the products in their original packaging, in as-new condition along with all documentation,
and all other items that were included in the original shipment.
- If any of the products have been used or installed we can not accept the return and
we will be unable to credit you for liability reasons. As we only sell NEW product or products
that are clearly advertised as Reconditioned which have been serviced by the manufacturer and carry
their full warranty.
- Ship the product(s) at your expense, and insure the shipment or accept the risk of loss or
damage during shipping.
- Please open all boxes immediately and check for contents and
damage. We must know within 3 business days of receipt of
- If the packaging appears damaged on the outside, please make sure that when you sign the
shippers proof-of-delivery slip that you include a note stating that the package
is/appears damaged. If you do accept a damaged shipment, please inform us
immediately. We do expect you to deal with the carrier in that case. If you
prefer for us to deal with the carrier, we must know within 3 business days of
your receipt of the product that it was damaged. Also, if there was any
internal (non-visible) damage, this should be reported to the carrier (or
to us) within 3 business days of receiving the product.
- Any item returned without an RGA or any items that were "Refused Delivery"
and sent back will have an extra 15% restocking charge. So please contact us before
you send any products back!
- Any order shipped with free shipping will be billed for shipping if the item is returned.
- Credits generally occur within 14 to 21 days after we receive the return. However,
all Gas and Electric tankless water heaters and space heaters are sent back to the manufacturer for
testing. Thus, these products may require an extra 2 weeks before we will credit your
- Special Order products (items that do not have prices listed on our web page and
that you received a special quote on) may not be returned.
- Of course, if an item is shipped in error, we will refund you the total amount of your order
or immediately ship the correct item.
You must contact us via email by clicking the "Contact Us" button or via phone for authorization to
return items. Without proper authorization items returned to us will not be accepted.
Don't send any items back to Houseneeds, Inc unless you get an authorization code, shipping
information and our return shipping address.
If you do, you may send the return to the wrong warehouse and we may not know that
it was returned.
Problems, Questions, Suggestions?
If you have any problems with your order, please don't hesitate to contact us.
Click here to contact HouseNeeds, Inc.
You may also phone us at the number below.
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