Please read all our rules about Returns before you place an order!
If you have any questions or concerns please call us at 802-583-2726 or send an email by clicking the "Contact" link above.
HouseNeeds values our relationship with you and offers a return policy for most products that are purchased directly from us. Under this policy, you may return to HouseNeeds, within 30 days, products that you purchased directly from us for a full refund of the purchase price paid, less shipping and handling and applicable restocking fees. Unless the product is defective or the return is a direct result of a Houseneeds error, a restocking fee of 20% will be charged. The following items are exceptions because of the significant amount of additional work required:
1) Ship back all products you are seeking to return to Houseneeds. At Houseneed's discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing and any unadvertised discounts or concessions.
2) Return the products in their original packaging, in as-new condition along with all documentation, and all other items that were included in the original shipment.
3) If any of the products have been used or installed we can not accept the return and we will be unable to credit you for liability reasons. As we only sell NEW product or products that are clearly advertised as Reconditioned which have been serviced by the manufacturer and carry their full warranty.
4) Ship the product(s) at your expense, and insure the shipment or accept the risk of loss or damage during shipping.
5) Please open all boxes immediately and check for contents and damage. We must know within 3 business days of receipt of any damage/problems.
6) If the packaging appears damaged on the outside, please make sure that when you sign the shippers proof-of-delivery slip that you include a note stating that the package is/appears damaged. If you do accept a damaged shipment, please inform us immediately. We do expect you to deal with the carrier in that case. If you prefer for us to deal with the carrier, we must know within 3 business days of your receipt of the product that it was damaged. Also, if there was any internal (non-visible) damage, this should be reported to the carrier (or to us) within 3 business days of receiving the product.
7) Any item returned without an RGA or any items that were "Refused Delivery" and sent back will have an extra 15% restocking charge. So please contact us before you send any products back!
8) Any order shipped with free shipping will be billed for shipping if the item is returned.
9) Credits generally occur within 14 to 21 days after we receive the return. However, all Gas and Electric tankless water heaters and space heaters are sent back to the manufacturer for testing. Thus, these products may require an extra 2 weeks before we will credit your credit card.
10) Special Order products (items that do not have prices listed on our web page and that you received a special quote on) may not be returned.
11) Of course, if an item is shipped in error, we will refund you the total amount of your order or immediately ship the correct item.
You must contact us via email by clicking the "Contact" link above or via phone for authorization to return items. Without proper authorization items returned to us will not be accepted. Don't send any items back to Houseneeds, Inc unless you get an authorization code, shipping information and our return shipping address. If you do, you may send the return to the wrong warehouse and we may not know that it was returned.
If you have any problems with your order, please don't hesitate to contact us by clicking on the "Contact" link at the top of most pages
You may also phone us at the number 1-802-583-2726.